Return Policy

Returns

Didn't work out? No worries. Here’s an easy list of directions on how to return your items:

  • Email hello@shopsohosouth.com within 5 days of receiving your item(s)
  • Please provide as much information as possible
  • Repackage your item(s) with the invoice and return form and send it to the following address: Soho South, PO Box #250652 Atlanta, GA 30325

Items must be returned within 5 days of receiving. All returned items must be unworn, unwashed merchandise with the tags attached. We have the right to refuse any refund if we believe that there is any sign of wear, alterations, odors, or damage to the fabric. Items that do not meet these criteria or will be denied. Sale items are FINAL sale. Jewelry and accessories cannot be returned or exchanged. These items are also FINAL sale.  Damaged items, wrong items or missing items upon arrival must be claimed by the recipient in an e-mail within 3 days of delivery.

Return Processing
Once we have received and accepted your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable. Refunds issued through PayPal typically appear between 7 to 10 business days after a return has been processed.

Exchanges

At this time we are unable to process exchanges. Due to limited quantity and quickly moving inventory, we cannot guarantee that the item will remain in stock by the time your return arrives to our warehouse. If you would like a different size or color, please place a new order for the item and send the original item back for a refund.

Shipping Charges on Returns


It is the responsibility of the customer to pay for shipping charges on merchandise they are returning. Original shipping charges are non-refundable.

However, if you receive merchandise that is incorrect or damaged upon arrival, we will happily cover the shipping costs. To receive a pre-paid shipping label, please email hello@shopsohosouth.com and we will send you a shipping label. Print the label, place on package, and ship package back to us!